SLA – Support plans

Description

Explore the range of Phoenix Systems support options and choose the plan that best fits, whether you’re a developer just starting your cloud journey or a large organization deploying business-critical, strategic applications.

 

Free billing and subscription management support. Flexible support plans starting at CHF 199.00/month.

Billing and subscription management support

24/7 self-help resources, how-to’s, documentation

Ability to submit as support tickets

24/7 Health status and notifications1

Technical support by email and phone2

Third-party software support with configuration3

Architecture Support4

Training5

99.99% uptime

Basic

0.00 CHF

Standard

199.00 CHF
per month

Pro

978.00 CHF
per month

1 Get your PRTG Android/IOS App here
2 Weekdays from 08:00 CEST to 17:30 CEST. Reaction time during office hours: asap within a maximum of 6 hours; 4 hours for system failure, meaning Investors or Administrators can’t use the platform. Reaction time outside of office hours: asap within a maximum of 8 hours.
3, 4, 5 Includes a maximum of 12 hours per month. Exceeding hours will be billed for CHF 180.00 per hour. Billed monthly.